Richard Mercer

Software & Social Media Consultant

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Professional Profile

Experienced Software & Social Media Consultant


I am an experienced consultant in the social media space, having worked for a leader in the social software and collaboration sector for the last 10 years. During that time I’ve helped countless clients such as Microsoft, Dell, Intel, Investec and IMG deliver world class, award winning communities.


My last 10 years at a glance


Solution Architect / 2013 - Current

Telligent acquired Zimbra in the middle of 2013 and merged under the Zimbra brand. My role within the new Zimbra is very much the same, as a consultant with the Professional Services team.


Lead Consultant / 2005 - 2013

I joined Telligent's Professional Services team while the company was only 1 year old and social media was a very new concept. During this time I have worked on many different projects for clients such as Microsoft, Dell, Intel, GameStop, and IMG. These projects have varied between general consulting, community health checks, solution architecture and community implementation.

BIW Technologies

Software Developer / 2004 - 2005

While at BIW, I worked on designing and developing a financial control module for their bespoke construction management application. The application was originally classic ASP, but the new modules were built using ASP.NET. While working on this project I was using ASP.NET, VB.NET, C#, SQL Server and IIS.


This is currently a placeholder. I will be updating this soon to show some of my favorite photos.


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